Renewal by Andersen vs. Pella:
A Comparison of Replacement Window Industry Leaders
When it comes to window replacement, homeowners have a variety of options. Two names that often come up in conversations are Renewal by Andersen and Pella. Both companies have carved out a niche in the industry, offering a range of products that cater to different needs. But how do they stack up against each other? Let’s dive into this comparison!
Material Strength: Fiberglass vs. Fibrex® Material
When it comes to the strength and durability of window materials, Pella® Impervia® Windows are a line of fiberglass windows that claims to be the strongest material available for windows and doors. In impact tests, Pella’s fiberglass was found to be 100 times more impact-resistant than Renewal by Andersen’s Fibrex® material, according to Pella’s website.
However, it’s essential to consider that Fibrex® material, Andersen’s proprietary material, combines the best qualities of wooden and vinyl windows, offering a weatherproof seal in any climate and significant long-term savings on heating and cooling costs.
The Full-Service Advantage
One of the standout features that set Renewal by Andersen apart from Pella is its full-service window replacement process. This means that Renewal by Andersen takes care of everything, from the initial consultation to the final installation and beyond. This one-company accountability ensures that you’re in the hands of experts from start to finish.
4-Step Process of Renewal by Andersen:
- Design Consultation: Renewal by Andersen’s design consultants come to your home prepared with samples, swatches, and pricing to help you make an informed decision.
- Project Planning: An install project manager double-checks measurements and orders your custom windows.
- Installation: Certified master installers insulate, install, and seal your new windows, ensuring optimal quality.
- Customer Care: The company offers long-term warranties and attentive customer care, ensuring peace of mind for years to come.
Pella focuses more on providing a range of products that can be purchased through various channels, including certified dealers and even big-box retailers like Lowe’s. This approach allows for greater accessibility and potentially lower costs but leaves the responsibility of finding a qualified installer up to the homeowner. While Pella does have a network of certified contractors, the experience is not as seamless as Renewal by Andersen’s one-company accountability.
Cost and Affordability
As mentioned above, Pella offers a range of options that can be more budget friendly. Pella windows are generally more budget-friendly upfront, especially when purchased through big-box retailers or during promotional periods. Since Pella does not offer installation services, homeowners are responsible for finding and hiring a qualified installer. The cost of installation can vary widely depending on the contractor, and it’s an additional expense that needs to be budgeted for. While Pella does offer warranties, they may not be as comprehensive as those offered by Renewal by Andersen, particularly when it comes to labor and installation. This could result in additional costs down the line.
While specific costs can vary based on customizations and location, it’s generally observed that Renewal by Andersen® replacement windows and doors come at a premium price. However, when considering the long-term benefits such as energy savings and warranty, Andersen’s higher initial cost may be justified. The full-service model of Renewal by Andersen includes installation by certified master installers. This not only ensures optimal performance but also adds value to the overall package. The energy efficiency of Renewal by Andersen windows can result in significant savings on heating and cooling bills, adding to the long-term value.
The full-service model of Renewal by Andersen provides a significant value addition that is not to be overlooked. With Renewal by Andersen, the installation is guaranteed to meet the company’s high standards, and it’s all included in the initial cost. This one-company accountability can make the overall process much smoother and more convenient, providing a level of peace of mind that many homeowners find worth the higher upfront cost.
Warranties: A Promise of Long-Term Value
One of the first things homeowners look for when choosing a window replacement company is the warranty offered. According to a survey by This Old House, the majority of homeowners receive window warranties between two and five years.
Pella offers a 10-year material and workmanship warranty and a lifetime limited warranty for non-glass materials. However, it’s worth noting that Pella’s lifetime warranty isn’t transferable to a new homeowner if you sell your house.
Renewal by Andersen, on the other hand, offers a 20-year all-inclusive warranty for new windows, a 10-year warranty for parts, and a two-year warranty for workmanship. What sets Andersen apart is that its warranties are transferable, making it a more flexible option for homeowners who may consider selling their property in the future.
Another standout feature of Renewal by Andersen’s warranty is its coverage on installation. Installation by an authorized Renewal by Andersen contractor is warranted for two years from the date of the original installation. This ensures that if your window or door fails to perform according to specifications due to improper original installation, the workmanship will be brought up to professional standards at no cost to you.
Customer Reviews: The Voice of Experience
Both Pella and Andersen have received mixed reviews, but each excels in different areas.
Renewal by Andersen Customer Care
Andersen has been praised for its quality customer service and thorough installation process. However, some customers have mentioned high pricing as a downside. It’s worth noting that Renewal by Andersen is accredited by the Better Business Bureau and has an A+ rating, signaling a commitment to customer satisfaction.
- Many reviews highlight the company’s exceptional customer service, from the initial consultation to the final installation and follow-up. The one-company accountability ensures a seamless experience.
- Customers often praise the long-lasting quality and durability of Renewal by Andersen windows, noting that they stand the test of time.
- Reviews frequently mention noticeable reductions in energy bills, validating the company’s claims about the energy efficiency of their products.
- While most customers acknowledge the high quality of the products, some reviews point out that Renewal by Andersen can be more expensive upfront compared to other options.
- The comprehensive, long-term warranty is often cited as a significant advantage, giving customers peace of mind.
Pella Customer Services
According to MarketWatch, Pella has been praised for its reasonable pricing and effective windows. However, some customers have noted unresponsive customer service.[3]
- Customers appreciate the wide range of options available, both in terms of materials and styles.
- Being able to purchase Pella windows from various outlets, including big-box retailers, is often cited as a convenient feature.
- Reviews are mixed when it comes to installation, as Pella does not provide this service directly. Customer experiences can vary significantly depending on the chosen installer.
- Many customers find Pella windows to be cost-effective, especially when taking advantage of promotions or discounts.
- While Pella does offer warranties, some customers have noted that these can be less comprehensive than those offered by Renewal by Andersen, particularly when it comes to covering labor and installation.
Summary: Customer reviews for both companies generally affirm their respective strengths and weaknesses. Renewal by Andersen scores high on customer service, quality, and warranty but can be on the pricier side. Pella offers a wide range of accessible and cost-effective options but leaves installation up to the homeowner, leading to mixed experiences. Your choice will depend on what aspects are most important to you in your window replacement journey.
Final Thoughts
Choosing between Renewal by Andersen and Pella ultimately comes down to your specific needs, budget, and long-term plans for your home. Both companies offer quality products, but they excel in different areas. Renewal by Andersen stands out for its comprehensive service and strong warranties, making it an excellent choice for homeowners looking for a seamless, reliable window replacement experience.
If you’re a homeowner looking for a hassle-free window replacement or door installation experience, Renewal by Andersen could be the perfect fit for you. To learn more, schedule a free, in-home consultation with Renewal by Andersen near you today.
